What should I do if my AirPods case cannot be charged?

You can charge your MagSafe charging case or wireless charging case with a Qi-certified wireless charger. 

 

1.  Please check if your AirPods charging case supports wireless charging: 

The AirPods charging case with an outside indicator light supports wireless charging, and the case with an inside indicator light does not support wireless charging. For further information, please refer to the following images as well as the Apple website: https://support.apple.com/en-us/HT209580

 

 

2. Please note the indicator light on the AirPods case will display for 8 seconds when it is powered on, but it will not stay on while it is charging.

 

3. Here are some troubleshooting tips that may help locate and resolve the problem:

 
  • Charge the AirPods case without the protective case, if any.
  • Place the AirPods case at the center of the wireless charger.
  • Use a different PD wall charger and cable to power the wireless charger.
 

If you have any further questions, please contact us for assistance.

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