If your PowerCore Magnetic 5K is unable to charge, please try the following troubleshooting steps to verify if the issue can be resolved.

If it does not take a charge:

• Use another wall charger/plug.
• Use another cable.
• Try another wall outlet.

If it does not charge the connected devices:

• Use another cable.
• Try another phone.

If it does not wireless charge the devices:

• Charge the phone with its case removed, please note thick cases or cases with metal components may interfere with charging.
• Restart or reboot your phone.
• Press the button and then try another phone, if possible.
• Verify your phone’s make and model. Please note it is recommended to wirelessly charge an iPhone 12/13 series phone with this PowerCore model.
• Verify the indicator light status on the PowerCore.