If your Ethernet connection consistently drops during video calls and meetings, the issue may lie with the connected laptop, the conferencing software, the Ethernet cable, the router, or the adapter/hub/dock itself. 

Here are some troubleshooting tips that may help locate and resolve the problem.

For the laptop:

• Update your Ethernet driver.

- If you have a Windows laptop, change your Ethernet settings to 1 Gbps Full Duplex by following the instructions in this video:

https://www.youtube.com/watch?app=desktop&v=km4lbL-JP74&feature=youtu.be 

- For a device using a Realtek Ethernet chip, please download the following driver: https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-usb-3-0-software

- For a device using an ASIX Ethernet chip, please download the following driver:

https://www.asix.com.tw/en/support/download

To download the driver, go to Software & Tools > Drivers > USB Ethernet ICs > AX88179 

• If your laptop is a MacBook with an M1 chip, update to the latest version of macOS
• Try this device with a different laptop and see if the issue persists.

For the conferencing software:

• Try using different conferencing software to see whether or not the problem persists.

For the Ethernet cable:

• If possible, plug your Ethernet cable directly into the Ethernet port of your laptop and see if you get a stable internet connection;
• Try a different Ethernet cable;

For the router:

• Try a different router;

For the adapter/hub/dock:

• Try with a different device to see whether you can get a stable internet connection.