If your laptop cannot recognize an SD card, the issue may be caused by the connected laptop, the SD card, or the hub/dock. 

Here are some troubleshooting tips that may help locate and resolve the problem.

For the laptop:

• Try using a different laptop to see if the issue persists.

For the SD card:

• Please confirm that you inserted the card completely.
• Try a different card.

For the hub/dock:

• Confirm if the card reader/hub/dock's LED light is on when it's connected to a laptop.
• Try with a different hub/dock to see whether the card is working correctly.

If you’ve tried all of the above tips and the problem still persists, please contact us for further assistance. Make sure to briefly mention the tips you’ve already tried so that a solution can be provided faster.