What should I do if my iPhone gets hot when using the Anker Magnetic battery?

Generally, it is normal if your iPhone gets a little hot when it is charging, while it is abnormal if it gets too hot.

 

If your iPhone gets hot when plugging into the USB-C port of the Magnetic battery, please try as below:

 
  • Try another cable.
  • Try another device.
 

If your iPhone gets hot when attached to the Magnetic battery, please try the following tips:

 
  • Try another phone. Please note only iPhone 12/13/14 series or above phones support Magnetic wireless charging.
  • Make sure your iPhone is with a Magnetic phone case or without a phone case while charging. 
  • Avoid recharging the battery and charging the iPhone at the same time.
 

If the above tips cannot help you resolve the problem, please directly contact us for further assistance. Make sure to briefly mention the tips you’ve already tried so that a solution can be provided faster.

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