What should I do if my wireless charger fails to charge my phone or charges it very slowly?（A25N1）
For optimal performance, follow these steps:
Use the included adapter or an adapter with a power rating of at least 45W.
Make sure the adapter is securely plugged into a working power outlet.
Remove your phone case for better charging performance. If using a magnetic case, avoid cases thicker than 2.5 mm or those that are not MagSafe-compatible.
Update your phone's operating system to the latest version.
If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.
