What should I do if one of the USB ports on my wall charger stopped working?

Please let the charger sit for 5 mins without plugging it into an outlet and without anything plugged into the charger itself. This process resets the charger and it may resolve the issue. After resetting the wall charger, please also try using a different charging cable to verify if the issue can be resolved.


If you have any further questions, please contact us for assistance.
Unresolved icon
22 undefined
What's the main difference between QC/PD/PPS/PIQ chargers?
43511 views8 likes/2025-04-07 17:16:20
Anker Warranty Policy
6300 views1 likes/2025-12-29 17:30:41
How to verify the authenticity of Anker products?
7152 views1 likes/2025-12-29 17:31:54
Anker charger-not charge at all
19142 views3 likes/2025-04-07 17:53:07
Warranty Claims for Quality-Related Issues
5696 views1 likes/2025-12-29 17:31:50
Shipping FAQ
3823 views1 likes/2025-12-29 17:33:05
30-Day No-Reason-to-Return FAQ
3261 views1 likes/2025-12-29 17:32:36
How do I choose a suitable wall charger for my devices?
9436 views1 likes/2025-04-07 17:16:11
Contact Us
anker link

USA:
For Anker Charging: 1-800-988-7973

Mon - Fri: 6 AM - 5 PM (PT)

anker link

Mon - Sun: 8 AM - 4 PM (PT)

Buy on the Anker Store
anker link

Hassle-Free Warranty

anker link

30-Day Money-Back Guarantee

anker link

Fast, Free Shipping

anker link

Lifetime Customer Support

Amazon American Express Apple Pay Diners Club Discover Google Pay Mastercard PayPal Shop Pay Venmo Visa