If it can not recharge itself, please try the following tips:

• If it does not take a charge via the AC plug, please try another wall outlet.
• If it does not take a charge via the USB-C1 port, please try another wall outlet/cable/wall plug.
• If it does not take a charge via the USB-C2 port, it is normal, because the USB-C 2 port is just an output port.

If it can not charge other devices, please try the following tips:

• Try another known working cable.
• Try with other phones/devices.

If the above tips cannot help you resolve the problem, please directly contact us for further assistance. Make sure to briefly mention the tips you’ve already tried so that a solution can be provided faster.