If the power bank cannot recharge itself, please try the following troubleshooting to see if they help:

• Try another wall charger/plug
• Try another cable/wire
• Try another wall outlet

If the power bank cannot charge other devices, please try the following troubleshooting to see if they help:

• The model of your device (such as an iPhone 12).
• If another known working cable helps.
• If the Power Bank works properly with other phones/devices or not.

If the above tips cannot help you resolve the problem, please directly contact us for further assistance. Make sure to briefly mention the tips you’ve already tried so that a solution can be provided faster.