The maximum Ethernet speed for most of our devices is 1 Gbps. If you’re using the Ethernet port but the speed is slower than 1 Gbps, the issue may lie in the connected laptop, the Ethernet cable, the router, or the adapter/hub/dock itself. 

Here are some troubleshooting tips that may help locate and resolve the problem.

For the laptop:

• Update your Ethernet driver (For macOS (11.x+): No driver install available, use built-in NCM driver.)

- For a device using a Realtek Ethernet chip, please download the following driver: https://www.realtek.com/en/component/zoo/category/network-interface-controllers-10-100-1000m-gigabit-ethernet-usb-3-0-software

- For a device using an ASIX Ethernet chip, please download the following driver:

https://www.asix.com.tw/en/support/download

To download the driver, go to Software & Tools > Drivers > USB Ethernet ICs > AX88179 

• If your laptop is a MacBook with an M1 chip, update to the latest version of macOS
• Try this device with a different laptop and see if the issue persists.

For the ethernet cable:

• Confirm the maximum speed of your Ethernet cable.
• If possible, plug your network cable directly into the Ethernet port of your laptop and see if you get a stable internet connection.
• Try a different Ethernet cable.

For the router:

• Confirm whether or not your router can support a higher Ethernet speed.
• Try a different router.

For the adapter/hub/dock:

• Try with a different device to see whether you can get a faster-wired internet connection.

If you’ve tried all of the above tips and the problem still persists, please contact us for further assistance. Make sure to briefly mention the tips you’ve already tried so that a solution can be provided faster.