If your headset cannot be charged by the charging dock, it could be because of an issue with the magnetic USB-C connector.

Please make sure the magnetic USB-C connector is inserted into the Oculus headset completely and also check to see if the magnetic USB-C connector is damaged or broken.

If you’ve tried all of the above tips and the problem still persists, please contact us for further assistance. Make sure to briefly mention the tips you’ve already tried so that a solution can be provided faster.