The USB-C PD port on this hub supports up to 85W charging when connected with a 100W PD charger and a USB-C to USB-C cable, as the hub itself requires 15W for operation. If you use a 30W charger, the hub consumes 15W, leaving insufficient power to charge your laptop.
Additionally, this USB-C hub does not support Samsung's PPS (Programmable Power Supply) fast charging protocol. Therefore, Samsung devices connected to this hub will charge at standard speeds, which is normal when using non-PPS-compatible accessories with Samsung devices that require this specific technology.
Troubleshooting steps:
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Verify the output of the wall charger connected to the USB-C PD input port on the hub.
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Check if your laptop charges directly from the charger without using the hub.
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Try using the hub with another wall charger and a USB-C to USB-C cable that both support 100W PD charging to determine if the issue continues.
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Test the hub with a different laptop to see if the charging issue is specific to one device.
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Disconnect the hub from your laptop and all connected devices for at least 5 minutes. Reboot your laptop and reconnect the hub to see if this resolves the issue.
If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.
