Please try the following troubleshooting steps:

• Disconnect the dock and all connected devices from the laptop, wait at least 5 minutes, then restart the laptop and reconnect the dock.

• Test with another laptop to see if the issue persists.

• Connect the peripheral directly to the laptop to verify that it is functioning properly on its own.

Finally, if the above troubleshooting steps do not resolve the issue, please connect the dock to a PC and submit feedback via the Anker Dock Manager.

Note: You must use Anker Dock Manager version 1.1.4 or later to submit valid feedback. If your version is too old, you can download the latest version here: https://www.anker.com/dockmanager-download. After installation, please unplug and reinsert the upstream port before submitting feedback.

If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.