Details
Related Articles
Support Videos
What should I do if the monitor keeps disconnecting and reconnecting through the hub or dock's HDMI port?

If the monitor keeps disconnecting and reconnecting or flashing through the HDMI port, the issue may be caused by the connected laptop, HDMI cable, monitor, or hub/dock itself. 

 

Here are some troubleshooting tips that may help you locate and resolve the problem.
 

For laptops:

  • Try the device with a different laptop with a USB-C port and ensure that the C-port supports DP Alt Mode (display output) to see whether you can get a stable connection.
 

For HDMI cables:

  • Verify that all devices are securely attached.
  • Try the device with a different HDMI cable.
  • If possible, plug your HDMI cable directly into your devices and see if you get a stable connection.
 

For monitors:

  • Try the device with a different monitor.
 

For hubs/docks:

  • Confirm whether the LED light is on when connected to a laptop;
  • Try with a different hub/adapter to see whether you can get a display for your laptop.
 

If all of the steps above cannot help you locate and resolve the problem, please contact us for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.

What should I do if the monitor keeps disconnecting and reconnecting through the hub or dock's HDMI port?
Download
Resolved
Unresolved
Copied
104 Results
Anker Warranty Policy
113875 views/18 likes/2022-07-22 13:47:17
How to verify the authenticity of Anker products?
10794 views/1 likes/2025-06-10 09:58:45
What are all these ports for in hubs/docks?
61166 views/16 likes/2022-06-27 11:29:11
Display related issues for hubs and docks
9456 views/1 likes/2025-04-07 17:53:26
Warranty Claims for Quality-Related Issues
20535 views/2 likes/2024-03-22 09:40:45
How to identify DP 1.2 and DP 1.4?
7543 views/1 likes/2025-04-07 17:53:09
What is the difference between Thunderbolt 3 and 4?
4518 views/1 likes/2025-04-07 17:16:08
View More
Support Videos