For MSI laptop setting

• For MSI Laptops, keep pressing Delete when MSI Logo is seen
• Then you will enter the laptop BIOS
• Go to “Advanced” settings
• Enable “USB Wake From Sleep when Plugged Into AC.”

For Windows laptop

• Find the Device manager
• Look for Universal Serial Bus Controllers---USB Root Hub; suitable click USB Root Hub, then select properties
• On the tabs above, find Power Management--- uncheck the box "Allow the computer to turn off this device to save power" and click “ok.” Reboot the laptop/computer to see if it solves the issue.

For Mac users（Before the macOS Ventura)

• Please uncheck the box "put the hard disks to sleep when possible" in the energy saver(Battery mode and Power Adapter mode). 
• Use a different computer to try

For macOS Ventura

• Find the Lock Screen
• Setting the "Turn display off on battery when inactive"&"Turn display off on power adapter when inactive" to Never(According to the time you would love to set)
• Reboot the laptop/computer to see if it solves the issue. Use a different computer to try.

If you have any other questions, please contact us for help.