Why can’t I charge my headset and controllers at the same time?
If you can’t charge your headset and controllers at the same time, it’s most likely because the charger you’re using is not powerful enough. Please use the wall charger that came with the dock, or use another charger with at least a 15W charging output.
If you’ve tried that and the problem still persists, please contact us for further assistance. Make sure to briefly mention the tips you’ve already tried so that a solution can be provided faster.
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