Q1: Why is the 3M adhesive pad peeling off or not sticking well?

A1:

1. Before Installation: Confirm that your center console has a compatible surface—smooth placement, PU leather, or a flat infotainment screen. Clean the application area thoroughly with a lint-free cloth and a small amount of rubbing alcohol. Allow it to dry completely.

2. Initial Placement: Align the adhesive pad with the cleaned area. Press the center of the product with moderate pressure (like pressing a phone's Home button) for about 1 minute.

3. Firm Pressing: Apply more force across the entire surface for another 30 seconds to ensure full contact and even pressure.

4. Let It Set: Allow the adhesive to cure for at least 48 hours before use. Do not apply weight or pull during this period, as adhesion will strengthen over time.

Q2: How do I remove 3M residue after taking off the adhesive pad?

A2:

1. Heat and Peel:

• Option A (Recommended): Use a hair dryer on low to medium heat for 1 - 2 minutes to soften the adhesive. Maintain a safe distance to avoid damage. Gently peel from the edge using your fingernails or a plastic pry tool. Avoid using metal tools.

• Option B: Park your car in direct sunlight on a hot day. Wait until the cabin temperature rises above 104°F (40°C), then peel off the adhesive gently.

2. Clean Residue:

Use a lint-free cloth or cotton swab dipped in rubbing alcohol to wipe away remaining glue. Repeat as needed.

Q3: Why is the mounting pad so large?

A3: The size of the mounting pad is designed to increase surface area for better load distribution and adhesion. A larger pad provides stronger shear resistance and reduces the chance of detachment over time.

Q4: Why is the mount shaky or not holding firmly?

A4: The pad is designed to resist vertical pull, but in a moving vehicle, it also endures side-to-side vibrations. Press the hook surface firmly during installation to reduce movement caused by long-term vibration.

Q5: Why is the soft aluminum bracket hard to bend?

A5: This is due to the structural design. To bend it more easily, press the center with your thumb while supporting the back evenly with your other fingers.

Q6: Why is the ball joint stiff?

A6: The ball joint is designed with added resistance to prevent looseness or noise during driving. Some effort is required to adjust it, which helps maintain stability.

Q7: Why does the ball joint tilt downward?

A7: It's normal for the ball joint to tilt slightly when driving over bumps. However, if it tilts during normal use, the product may be defective.

Q8: Does the ball joint support 360° rotation?

A8: Yes, you can achieve multi-angle adjustment by combining the flexibility of the aluminum arm with the rotation of the ball joint.

Q9: Why does the pad sometimes come off when I remove the phone?

A9: The front magnetic force is weaker than the rear. If you're using a third-party phone case with strong magnets, it may pull off the front pad. To avoid this, use the original case with magnetic plate, or charge without a case.

Q10: Why is the magnet weak or my phone falls off?

A10:

Complies with Qi2 standards and cannot use magnets with stronger force. Use the original case or a compatible magnetic plate for secure attachment.

Q11: Why is charging slower than expected?

A11:

1. Charging Power: The product supports up to 15W charging under the Qi2 standard, but output may vary based on battery level, temperature, and device condition. This dynamic adjustment is normal and intended for safety and efficiency.

2. Charging Time: Compare charging time with an official 15W MagSafe charger. If your device charges 20% slower than expected, it may be due to an incompatible case, adapter, or cable. If charging remains significantly slower, please contact us for diagnosis.

3. Input Power: If your power source provides less than 20W, the product may not be able to deliver 15W charging. Use a certified charger rated at 20W or higher.

4. Simultaneous Use: Charging and using the device at the same time will reduce charging speed. Try limiting usage during charging to improve performance.

If you have further questions, feel free to contact us anytime. We're committed to supporting your experience with our products.

Q12: Why is it not charging at all?

A12:

1. Check the Power Source: Make sure the car charger you're using supplies enough power. If the device requires 20W input for 15W magnetic charging and the charger provides less, charging may fail. Use a certified car charger that meets the required power level.

2. Check Phone Model and Software Version: Confirm your phone supports 15W Qi2 magnetic charging. Currently, only certain iPhone models are supported. Make sure your phone's software is up to date, as older versions may interfere with charging.

3. Check the Phone Case: If you're using a case, verify that is supports magnetic charging. Non-magnetic cases can block proper alignment and prevent charging. For best results, use a MagSafe-compatible case or remove the case during charging.