For Phones:
-
Confirm your phone supports Qi2 wireless charging. Currently, only iPhone 12 and later models are compatible.
-
Attempt charging again using a different 25W PD USB-C wall charger.
-
Remove any phone cases, particularly non-MagSafe cases or those thicker than 2.5 mm, as they might reduce charging efficiency.
-
Test the wireless charger with another compatible iPhone if possible.
For Earbuds:
-
Remove any protective cases from the earbuds case before charging.
-
Attempt charging again using a different 25W PD USB-C wall charger.
-
Test the wireless charger with another set of wireless earbuds if possible.

