This charger is compatible with most phone cases that are less than 2.5 mm thick.

However, bulky cases or those with metal components, magnetic accessories, cards, grips, stands, or other attachments may interfere with wireless charging.

If charging does not work properly, remove the case and test again.

If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.