What should I do if the magnetic wireless charger does not charge my phone?
The indicator on the magnetic wireless charger often flashes blue when the wireless charger detects a metal attachment or a non-magnetic phone case; additionally, it could also be the power supply has a low voltage. Please refer to the following troubleshooting tips that may help locate and resolve the problem:
- Please ensure your phone is either iPhone 12 or iPhone 13 series phones.
- Restart your phone and then try again.
- Charge the phone with its case removed since it is incompatible with non-MagSafe phone cases.
- Try using a different PD wall charger and a USB-C to USB-C cable to power the wireless charger.
If you have any further questions, please contact us for assistance.
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