If the Ethernet connection is unstable or does not work, try the following steps:

• For Intel-based MacBooks or Windows laptops, install the driver from https://www.realtek.com/Download/List?cate_id=585.

• For MacBooks with Apple silicon (M-series), update macOS to the latest version.

• Test the hub with another computer.

• If possible, connect the network cable directly to your computer's Ethernet port and check whether the connection is stable.

• Try a different Ethernet cable.

• Try a different router or network.

• Disconnect the hub and all connected devices. Wait at least 5 minutes, restart your laptop, and reconnect the hub.

If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.