Will this dock work with any laptop? How do I make sure my laptop works with this dock？
This dock works with laptops with a USB-C port that supports Thunderbolt 4, USB4, or DisplayPort Alt Mode and Power Delivery. To confirm the USB-C port function of your laptop, consult your user manual or contact your laptop’s manufacturer. If your USB-C port doesn’t support DisplayPort Alt Mode, you won’t receive video output. If your USB-C port doesn’t support Power Delivery, the dock will work correctly with video and data (including audio and Ethernet), but would not be able to supply charging to your laptop.
Do I need to install any drivers to use this dock?
No, this dock is plug and play, no software/driver is required.
Can I use my own USB-C cable to connect the dock to my laptop?
We recommend that you use the USB4 cable that comes with the dock, however, any other USB-C cable with support for USB4 and 100W Power Delivery should work.
How many monitors does the dock support and what is the maximum resolution supported?
A: This dock supports connection to three external monitors: 1 via HDMI and 2 via DisplayPort. Simultaneously stream media to triple monitors in stunning single 8K@30Hz via the DisplayPort, dual 4K@60Hz, and triple 4K@30Hz via the HDMI port and DisplayPort.
Does this dock support USB Power Delivery (PD)?
A: Yes, it supports PD 3.0, up to 100W for laptop charging, and dual 30W for iPhone/tablet charging.
What is the maximum data transfer speed on the USB ports?
A: The maximum data transfer speed between this dock and the Laptop is 40Gbps as the USB-C upstream port is USB4 port, and the maximum data transfer speed between this dock and SSD/U Disk/Hard Disk is 10Gbps as the USB-C ports at the front side are USB3.1 Gen2 ports.
Does the dock compatible with MacBook computers?
A: Yes, it is compatible. However, Mac OS computers can not support dual or triple-extended displays through this dock. The two or three monitors will show the same screen when connected to dual or triple monitors.
If you have any further questions, please contact us for assistance if you have any further questions.
