The product's magnetic force is approximately 12 - 13N, which meets the applicable MagSafe requirement. Please check the following:

- Confirm that your phone supports magnetic wireless charging.

- Make sure you are using a MagSafe-compatible phone case no thicker han 0.1 in (2.5 mm).

- Remove the phone case and try again to see whether the magnetic hold improves.

- Try another phone that supports magnetic attachment to see whether the magnetic hold still feels weak.

If you have any further questions, feel free to contact us for assistance.