Q1: Will this dock work with Thunderbolt 4 or 3 laptops? How do I check compatibility?

A: This dock does not support Thunderbolt 3 laptops but is compatible with Thunderbolt 5, 4, or USB4 laptops. Please note, some USB4 laptops may not support dual monitors with our docking station. For MacBooks, please make sure that the macOS is 15 or later.

Q2: Can I connect a monitor to the front 10Gbps USB-C ports?

A: No, the front 10Gbps USB C ports are for 45W total charging and data transfer, such as for hard drives, webcams, and printers, and do not support video output. Only the rear Thunderbolt downstream ports can connect to monitors.

Q3: Can I use a USB-C to HDMI or DP adapter on the Thunderbolt downstream ports to connect a second HDMI or DP monitor?

A: First, verify that a compatible Anker USB-C to HDMI or DP adapter is used and that it displays correctly when directly connected to your computer. We cannot guarantee compatibility with non-Anker adapters. Also, confirm that your computer supports Thunderbolt 5, 4, or USB4, and that the dock is connected appropriately. This helps in achieving optimal performance and compatibility.

Q4: Can I connect three external monitors to this dock via two Thunderbolt downstream ports and one HDMI or DP port?

A: Very few laptops support connecting three external monitors to this docking station via two Thunderbolt downstream ports and either an HDMI or a DisplayPort.

Q5: How many hard drives can I connect at most on this dock?

A: The dock has seven ports: three USB-A ports, two front-facing USB-C ports, and two Thunderbolt downstream ports, supporting connections for up to seven external hard drives. The total read / write performance when using all ports simultaneously depends on your host laptop's specifications.

Q6: Can I use any USB-C to USB-C cable to replace the included Thunderbolt 5 cable?

A: No, please use the included Thunderbolt 5 cable or certified Thunderbolt 5 cables only. Using uncertified or incompatible cables may cause functionality issues.