What Should I Do if the Dock's Ethernet Port Stops Working or Works Intermittently?（A83B5）
Please follow these troubleshooting steps:
1. If you are using a Windows laptop, please download the necessary drivers for this device from the following link: https://www.realtek.com/Download/List?cate_id=585.
2. Test with a different laptop to confirm if the issue is specific to the initial setup.
3. Connect your network cable directly to the laptop's Ethernet port to verify stability of the internet connection.
4. Try a different Ethernet cable or network router to isolate the issue.
5. Disconnect the dock from your laptop and all connected devices for at least 5 minutes, then reconnect everything after rebooting your laptop to test if the issue has been resolved.
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Anker Prime Docking Station(14-in-1, 8K, Thunderbolt 5) FAQ
What Should I Do if the Dock Cannot Connect A Monitor or Dual Monitors?（A83B5）
What Should I Do if the Dock Stops Working or Works Intermittently?（A83B5）
What Should I Do if the Dock's Ethernet Port Does Not Support 2.5Gbps Internet Speed as Described?（A83B5）
What Should I Do if the Dock's Audio Port is Not Working?（A83B5）
What Should I Do if the Dock's 10Gbps USB-A or USB-C Port Stops Working or Functions Intermittently?（A83B5）
What Should I Do if the Dock's Ethernet Port Stops Working or Works Intermittently?（A83B5）
What Should I Do if the Dock's SD Port or Micro SD Port is Not Working?（A83B5）
Why Doesn't a Second Hub Work When Connected to the USB-A Port, or Why Do Only Some Ports Function?（ A83B5）
Anker Prime Docking Station (14-in-1, Triple Display, DisplayLink) Installation Guide for DisplayLink
Anker Prime Docking Station (14-in-1, Triple Display, DisplayLink) Quick Start Guide
Anker Prime TB5 Docking Station Quick Start Guide
