What Should I Do if the Dock's Audio Port is Not Working?（A83B5）
Please follow these troubleshooting steps:
1. Disconnect the dock from your laptop and all devices for at least 5 minutes, then reboot your laptop and reconnect the dock to test if the issue is resolved.
2. If you're using a MacBook, go to System Settings > click Sound > select the Output tab > choose Anker USB Audio.
3. Test the dock with a different laptop.
4. Try using a different pair of headphones.
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Anker Prime Docking Station(14-in-1, 8K, Thunderbolt 5) FAQ
What Should I Do if the Dock Cannot Connect A Monitor or Dual Monitors?（A83B5）
What Should I Do if the Dock Stops Working or Works Intermittently?（A83B5）
What Should I Do if the Dock's Ethernet Port Does Not Support 2.5Gbps Internet Speed as Described?（A83B5）
What Should I Do if the Dock's Audio Port is Not Working?（A83B5）
What Should I Do if the Dock's 10Gbps USB-A or USB-C Port Stops Working or Functions Intermittently?（A83B5）
What Should I Do if the Dock's Ethernet Port Stops Working or Works Intermittently?（A83B5）
What Should I Do if the Dock's SD Port or Micro SD Port is Not Working?（A83B5）
Why Doesn't a Second Hub Work When Connected to the USB-A Port, or Why Do Only Some Ports Function?（ A83B5）
Anker Prime Docking Station (14-in-1, Triple Display, DisplayLink) Installation Guide for DisplayLink
Anker Prime Docking Station (14-in-1, Triple Display, DisplayLink) Quick Start Guide
Anker Prime TB5 Docking Station Quick Start Guide
