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What Should I Do if the Dock's Audio Port is Not Working?（A83B5）

Please follow these troubleshooting steps:

1. Disconnect the dock from your laptop and all devices for at least 5 minutes, then reboot your laptop and reconnect the dock to test if the issue is resolved.

2. If you're using a MacBook, go to System Settings > click Sound > select the Output tab > choose Anker USB Audio.

3. Test the dock with a different laptop.

4. Try using a different pair of headphones.

What Should I Do if the Dock's Audio Port is Not Working?（A83B5）

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Applicable for those products :

Anker Prime Docking Station (14-in-1, 8K, Thunderbolt 5)

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