Please follow these troubleshooting steps:

1. Use a Cat5e or Cat6/Cat6a Ethernet cable (less than 328 ft) to achieve 2.5Gbps speeds. Older cables, such as Cat5, may limit performance.

2. Adjust Network Adapter Settings on Windows:

· Open Device Manager, locate the dock's Ethernet adapter, go to Advanced Settings, and check that "Speed & Duplex" is set to Auto-Negotiation, or manually select 2.5Gbps Full Duplex if available.

3. Test the device with a different laptop to see if the issue persists.

4. Disconnect the dock from your laptop and all devices for at least 5 minutes, then reboot your laptop and reconnect the dock to test if the issue is resolved.