1. What should I do if I experience display issues using the 2K DisplayPort with macOS 13?

Please update the DisplayLink software to DisplayLink Manager V1.8 via the DisplayLink official website: https://www.synaptics.com/products/displaylink-graphics/downloads/macos

2. What should I do if my MacBook Air cannot detect the dock and the function port does not work after updating to macOS Ventura?

macOS Ventura has a new authorization consent option. If users do not check this option, the dock/hub will not be able to connect properly. Please follow the steps below to restore settings: Privacy & Security > Allow accessories to connect.

3. What should I do if the ethernet port of the dock does not work  After updating to macOS Ventura?

Please follow the steps below to restore settings to see if it helps: TCP/IP >Using DHCP. If the settings don't help but our dock can work normally with other host devices, please contact Apple customer support for further help.

Please contact us for assistance if you have any further questions.