Please try the following troubleshooting steps:

• Please note that this wireless charger is only compatible with Apple Watch and not other brands of watches.

• Please use the included USB-C adapter and cable, or try another PD USB-C wall charger and cable rated at 65W or higher.

• Check if disabling Optimized Battery Charging helps: Go to My Watch > General > Battery and turn it off. Restart your watch and try charging again.

• If possible, test the wireless charger with another Apple Watch.

If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.