Please try the following troubleshooting steps:

• Verify that your charging case supports wireless charging.

• Ensure the earbuds are properly aligned with the center of the charging coil or the designated area marked with the Qi logo.

• If your charging case has a protective cover, try charging the earbuds with the cover removed.

• Use the included USB-C adapter and cable, or try another PD USB-C wall charger and cable rated at 65W or higher.

• If possible, try using your wireless charger with other wireless earbuds to see if that works.

If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.