Bluetooth pairing may fail if multiple Bluetooth devices are nearby. Try the following steps:

- Make sure Bluetooth is enabled on your phone, and keep your phone close to the charging station.

- Move to an area with fewer Bluetooth devices and try again.

- Press and hold the button for 7 seconds to reset Bluetooth, then try pairing again.

If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.