Try the following steps:

• Make sure your network connection is stable. Keep the charging station close to your phone and leave the Anker app open until the update is complete. The update usually takes 7 to 10 minutes.

• Do not turn off Bluetooth, use the charging station to charge other devices, or touch its screen during the update.

• If the update still fails, upload the app and product logs through the app's Settings menu to help the development team troubleshoot the issue.

If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.