Try the following troubleshooting steps:

Check Your Network Settings

• Make sure the Wi-Fi network name (SSID) and password you entered are correct. Passwords are case-sensitive and may contain special characters and spaces.

• The charging station supports only 2.4 GHz Wi-Fi. Make sure your router's 2.4 GHz band is enabled and uses WPA2 or a newer supported security protocol.

• Check whether your router or phone's hotspot has reached its maximum number of connected devices.

Improve the Wi-Fi Signal

• Place the charging station within 33 ft (10 m) of your router and minimize obstacles, such as walls and large appliances, to reduce signal loss.

• If the charging station must remain in a fixed location, consider using a Wi-Fi extender to improve signal strength.

• If you're using a mesh network, connect the charging station to the access point with the strongest signal to avoid unstable connections.

Reset the Charging Station's Network Settings

• If the charging station still won't connect, press and hold the round button below the screen for 15 seconds to reset Bluetooth and Wi-Fi. Once the button starts flashing, reconnect to Wi-Fi through the Anker Power app.

Troubleshoot Your Router

• Restart your router and try connecting again.

• Temporarily enable a 2.4 GHz hotspot on your phone and try connecting the charging station to it. If the charging station connects successfully, the issue may be related to your router's settings.

If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.