Please try the following steps:

• Ensure NFC is enabled on your phone.

• The NFC sensing area varies by phone model but is typically located near the top of the phone, slightly to the left of the camera. Adjust your phone's position and tap the NFC area again.

• Check your phone's system settings and ensure notifications for the Anker App are enabled.

• Restart your phone and try again.

• Update both the Anker App and charger firmware to the latest versions for improved NFC stability.

•  If the issue persists, consult the user guide or contact Anker Customer Support for model-specific compatibility assistance.

If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.