When the wireless charging is not working, the device can not be charged on the wireless stand of the Anker 651 USB-C Dock, 8-in-1 Docking Station. This problem may be caused by the connected laptop, the devices, or the dock. 

For laptops:

• Try this dock with a different laptop to see if the issue persists.

For the devices:

• Please note only Qi-wireless-enabled devices will work with the wireless charging on the dock.
• Please restart your devices and try again.
• If there is a phone case on your phone, please try the phone with its case off, as thick cases or cases with metal in them interfere with charging.
• Please try the dock with another wireless-charging device.
• Please confirm the phone is centered in the wireless charger(if the product is the wireless pad).

For the dock:

• Confirm if the dock's LED light is on when your devices are put on the stand.
• Try using a wireless charger with the devices to see whether the issue persists.

If you have any other questions, please feel free to contact us for help.