Please try the following steps:

• Connect your laptop to the dock so it receives the most up-to-date time.

• Make sure the latest version of the DisplayLink driver is installed and launched.

• Go to System Settings > Screen Saver, and set the screen saver to Never.

• Go to Settings > Timeouts, and set the display timeout to "Always On."

If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.