Please try the following steps:

• Verify if all USB-A or USB-C ports on the dock are not working, or if only some are affected.

• Check if your connected devices function properly without the docking station.

• Test other USB-A or USB-C devices to see if they function properly in those ports.

• Try using the docking station with a different laptop to see if the issue persists.

• Replace the USB-A or USB-C cable to check for cable-related issues.

• Unplug the dock from your laptop and disconnect all connected devices. Wait at least 5 minutes. Then, restart your laptop and reconnect the dock.

If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.