If the dock is not working as expected, try the following steps:

1. Disconnect the dock and all connected devices from your laptop. Wait at least 5 minutes, then restart your laptop and reconnect the dock.

2. Use a different laptop to see if the issue persists. This can help determine whether the issue is related to your original laptop.

3. Test your connected devices directly with your laptop to confirm they are functioning correctly on their own.

4. Try different USB-A or USB-C devices in the same ports to check whether the issue is device-specific or port-specific.

If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.