If you're having trouble with the Ethernet connection, follow these steps:

1. For MacBooks with Intel chips or Windows laptops, you may need to install drivers from Realtek. Visit: https://www.realtek.com/Download/List?cate_id=585.

2. Connect the dock to another laptop to test if the issue is laptop-specific.

3. Plug the Ethernet cable directly into your laptop (if possible) to verify that the internet connection is active.

4. Try a different Ethernet cable to rule out cable issues.

5. Test the connection with a different router or network to eliminate external issues.

6. Disconnect the dock, unplug all devices, and wait at least 5 minutes. Then, restart your laptop and reconnect the dock.

If all of the steps above cannot help you locate and resolve the problem, please contact Anker Customer Support for further assistance. Briefly mention the steps that you’ve already tried for a faster solution.